Check your speed: The Vitamix machine performs best on high speed to pulverise food and process thick mixtures.

Check your quantity: Processing cooked potatoes, cooked rice or cooked beans creates a heavier than normal load on the machine. Consider reducing the food quantity by half and possibly adding a bit of liquid.

Follow order of ingredients: When following Vitamix recipes, place ingredients into the container in the order listed. If using your own recipe, follow this order: liquid ingredients first, then softer ingredients, then juicier fruits and vegetables, firmer fruits and vegetables, frozen ingredients, and finally ice. Dry ingredients like protein powders should follow the ice.

Use the tamper: If ingredients are not freely circulating, the tamper can be used to improve the flow of food. While the machine is running and with the lid firmly in place, insert the tamper through the lid plug and hold it in one of the corners of the container.

The Vitamix motor is designed with Automatic Overload Protection to protect itself from overheating. If the motor overheats, turn the power off for up to 45 minutes, allowing the machine to cool down or reset. Reset time will be extended if high room temperatures exist.

To reduce the reset time, remove the container, unplug the machine, and use a hair dryer on the cool setting to blow air into the centre section of the bottom of the motor base.

If you are still unable to start your machine, please contact customer service.

The Vitamix motor is designed with Automatic Overload Protection to protect itself from overheating. If the motor overheats, turn the power off for up to 45 minutes, allowing the machine to cool down or reset.

To reduce the reset time, remove the container, unplug the machine, and use a hair dryer on the cool setting to blow air into the centre section of the bottom of the motor base.

If you are still unable to start your machine, please contact customer service.

Although all motors are tested at the Vitamix factory, heavy use will cause further curing of the motor windings in new machines. This curing gives off a burning smell and is typical for wound motors. The smell will quickly dissipate after a few heavy uses.

The Vitamix motor is also designed with Automatic Overload Protection. If the motor should overheat, it may emit a burning smell. Turn the power off for up to 45 minutes, allowing the machine to cool down or reset.

Since all Vitamix blenders are able to perform the same variety of culinary techniques — including silky smoothies, textured sauces, hot soups, and frozen desserts — you can select a product based on the size you need and the controls you prefer. Answer a few questions in our Blender Recommender and we'll suggest the product we think is right for you.

Our Research and Development team is continuously researching product development. Currently, we have not found a suitable glass design to meet the strict safety and performance requirements Vitamix places on its products.

If your Vitamix blender was purchased directly from our website, we've already registered it for you. If your machine was purchased elsewhere, you can register your machine online via the customer service area.

For the specific details of your warranty, please refer to the warranty certificate that came with your machine, or contact customer service. Please have your serial number available at the time of the call. The serial number is located on the back or bottom of your machine's motor base, below the bar code.

Depending on the model you own, you may be able to download a copy of your owner's manual from the owners' resources area. If your manual is not available online, please contact customer service to request a copy.

Contact customer service and have your serial number available at the time of the call. The serial number is located on the back or on the bottom of the motor base, under the bar code.

The shipping and handling fee is dependent on the carrier, contents of the package, and distance.

Repairs normally take 2–3 business days to complete, but during busier periods could take longer, our customer service team will be able to advise you on the progress of your repair. Additional time will be needed for shipping and handling. Contact customer service for an estimated delivery time, and have your serial number available at the time of the call.

The grinding sound may indicate that the blade bearing assembly is starting to break down. Please contact customer service to troubleshoot this problem.

The high-pitched sound may indicate that the blade bearing assembly is starting to break down. Please contact customer service to troubleshoot this problem.

If you notice your motor is no longer turning the blades, you should unplug the machine, remove the container from the motor base, and look at the drive socket (the plastic circle surrounding the metal coupling where the container meets the base). The drive socket should be well-attached, but able to spin freely. If the drive socket is cracked, solidly attached and unable to move, or easily removed, contact customer service.

The container will slightly move on the motor base when the machine is turned on. But if your motor base is wobbling on the countertop, there is an issue with your drive socket or the rubber feet on the bottom of the machine. Please contact customer service.

Grease on or around the machine may indicate an overfilled bearing, or that the blade bearing assembly seal is starting to break down. If the problem persists, please contact customer service.

Yes, it is normal for this to happen as the coupling is aligning with the drive socket.

The blades in Vitamix containers never need to be sharpened. They are hammermill blades designed to pulverise, not slice. If you feel your blend quality has changed, there could be a different problem with your machine. Please contact customer service.

Some Owner's Manuals are available for download from the owners' resources area. If your manual is not available online, contact customer service to request a copy.

The minerals from fruits, produce, and leafy greens can cause a film on your container. We recommend pouring one cup of white vinegar into the container and filling it half-full with warm water. Let the container soak in an upright, standing position for several hours, then pour the contents out and use a soft pot scrubber to clean the inside of the container. Be careful while cleaning around the blade assembly as the blades are sharp.

Refer to your Owner's Manual for complete cleaning instructions.

Yes, skim milk is needed to make cold and hot foam. The foaming process works as a result of the amount of fat, protein and sugar in skim milk. The culinary team has tested various types of milks including alternative milks.

Cold foam 35–40°F (2–4°C), hot foam 145–185°F (63–85°C).

This symbol is there to let you know there is not a container seated on the motor base properly, so you will not be able to start the machine. Once you place a container on the motor base, the symbol will disappear.

Counting down: When using the preset programs on your Ascent Series blender, the timer will count down how much time is left on the program. Once it hits 0, the program is done and your machine will stop automatically. When you set the programmable timer on the A3300 or A3500, it will also count down to display how much time is left on the blend.

Counting up: When using the variable speeds on your Ascent unit, the time will reflect how long you have the unit running. This makes longer blending tasks, like soup, easy to do without needing another timer.

The message you are seeing means that an error has been detected in the system. Please provide us with the error code you are receiving, as well as your Vitamix serial number and contact information, and we will have someone reach out directly to assist further.

To exit sleep mode, simply rotate the speed dial or press any button on the control panel to wake the blender up.

Most Vitamix blender models are capable of heating soups to a steamy temperature of 170°F (77°C), so we do not recommend adding anything to your container that exceeds that temperature. Please reference your blender's Owner's Manual for more information.

The 20-ounce container can be used to transport hot liquids, but cannot be used to blend hot recipes or ingredients because it does not have a vent to release steam.

Our unique Variable Speed Dial enables the Vitamix machine to perform dozens of kitchen tasks without attachments by letting you control the speed of the blades. You can use it to chop, grind, whip, blend, heat, stir, purée, prepare frozen desserts, and so much more.

The tamper allows you to accelerate the process of blending very thick and/or frozen mixtures that cannot be processed in a regular blender. Using the tamper maintains food circulation by preventing air pockets from forming.

The tamper allows you to accelerate the process of very thick and/or frozen mixtures that cannot be processed in a regular blender. Many recipes can be created without the use of the tamper, but thicker recipes require the tamper to process them efficiently. While the machine is running, and only through the lid plug, use the tamper to press ingredients into the blades as you make frozen ice creams and nut butters, or purée fruits and vegetables.

You can check product compatibility by visiting the Compare All Models section on the website, or by clicking the 'Specifications' tab located on any blender product detail page.

The blades in the Standard Container pull food down through the blades during processing. Conversely, the blades in the Dry Grains Container push foods up and away to keep the grains from compacting. This makes it the better choice for grinding whole grains or simulating the kneading process.

Vitamix recommends the purchase of a Dry Grains Container if you will be processing large amounts of whole grains into fresh flours. However, it is okay to use the Standard Container if your desire is to occasionally grind whole grains.

The Vitamix blades reach speeds fast enough to create friction heat that can bring ingredients to steaming hot in four to six minutes. The Vitamix machine also quickly crushes and blends ice and frozen ingredients before enough friction heat is created to melt the mixture.

The dimensions vary based on the selected model. Refer to the specifications tab of each product description in our online store for dimensions.

The Vitamix machine is built with a high-efficiency motor equipped with a radial cooling fan and has a built-in thermal protection system to prevent overload and motor burnout.

Registering your machine with Vitamix helps us update you with product notifications as necessary, and ensures efficient service if you ever need a repair.

Depending on the year your machine was made, the name of your Vitamix model can either be found on the front of the motor base, or on a label on the bottom of the motor base. You can also determine which model you have by contacting customer service. Have your serial number available at the time of the call. The serial number is located on the back or bottom of your machine's motor base, below the bar code.

The serial number is located on the back or on the bottom of the motor base, under the bar code.

Yes, the warranty is transferable. We will honour the remaining warranty based on the original date of purchase.