Unfortunately, the wrong model -smaller - was sent to me ands I can not use it. The diameter I needed was about 16,3 cm.
What arrived in the mail - was about 13,8 cm.
The type of lid was adviced by the Vitamix official, after asking about the correct lid for my model of Vitamix machine.
Pleas elet me know, what address I could return the lid to?
I would like to return the wrong one and exchange it for the correct lid please.
Hi there,
Thank you for taking the time to leave a review, and we’re sorry the wrong lid reached you. You ordered the correct part; the mistake was ours, as the wrong item was picked in our warehouse.
We’ve since sent you the correct lid, and our tracking shows it was delivered yesterday. We hope it fits your Vitamix as it should.
We’ve also emailed you about this. Please reply to that email or contact our customer service team directly if the new lid doesn’t fit, or if you have any questions about the one sent in error. We’ll be happy to help.
Apologies again for the inconvenience, and thank you for your patience.
Kind regards,
Vitamix UK Customer Service Team